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ENTREP1 Read the cases and answer the questions that follow each case. Use 1 whole sheet of paper for your answers. Write the case title first then the questions, then your answer to each of the questions. Do not forget to submit this output to the College of Business Administration and Accountancy faculty room not later than 1:30pm September 22, 2008. LIGHTHOUSE INSURANCE COMPANY: Help Me Make It Through the Night The lighthouse Insurance Company was founded in 1970. It is engaged in selling non-life policies specifically those related to fire and allied lines, motor car, marine, personal accident, bonds, and miscellaneous lines. The company is a stock corporation with 51 braches all over the Philippines from Northern Luzon to Southern Mindanao. It employs a total of 305 employees manning the head office in Makati City and all the braches.The company’s Human Resource Department is composed of five employees including its head, Ms. Emerenciana Soriano. The department maintains a file of the company’s record of personnel who are trained at the head office from one week to one mouth. When the position of branch manager (BM) becomes vacant, the general manager pulls someone out from the Marketing Department to fill the vacancy. The performance of new branch managers is lackluster in the first few months. After a year, either their performance improves, or they fail totally.When a BM’s position becomes vacant, the HRD immediately coordinates with the Vice President for Marketing and without much fuss, facilities the transfer of the most senior of the eligibles to assume the BM’s post.This year, the vacancies for the BM’s was unusually higher than last year. Last year’s vacancy for BM consists of only one and it was immediately filled up. At the beginning of the third quarter of this year, six vacancies have already occurred of which only three could be filled up. After five months, still no suitable replacements could fill the other three vacancies. QUESTIONS: 1. If you were in Ms. Soriano’s position, what will you do? 2. How could such embarrassing situations be prevented from happening?
I am sure that you do.. Click HERE JUPITER DRUG CORPORATION: Crying Time Ms. Justina Concepion has been working for the past three years as branch manager of Jupiter Drug Corporation in Cabanatuan City. As branch manager, she oversees the operations of five stores located in different parts of the city. The stores open at 8:00 A.M. Each store is manned by a store manager plus nine other employees consisting of an inventory clerk, a cashier, a utility boy, and six salespersons.Ms. Concepcion has the full authority to hire and fire any employee within her branch except the store managers. It was one morning when she was browsing on various documents forwarded to her, that she noticed four letters of resignation. The letters were prepared by two cashiers and two salespersons. She thought that she must act quickly on the resignations. The letters indicated reasons that she finds hard to accept. One employee stated that he is resigning because he would attend to the needs of the family farm.With Ms. Concepcion’s experience with the company, one resignation per year is considered normal, but four resignations in a month is too much, she thought. She immediately contacted a trusted employee to seek out the real reasons. She found out that the two cashiers made a written request two months earlier about swapping assignments with one another. They said that once approved, their new assignments will bring them within walking distance of their residences. 1. What possible communication errors may have been committed by the branch manager? By the concerned store managers? 2. What measures must be instituted to prevent the recurrence of such problem?
BMGMNT6 Activity Read the article below and answer the questions that follow: Business process outsourcing or BPO is an emerging industry in the Philippines. This industry was regarded as one of the fastest growing industries in the world. The BPO boom is led by demand for offshore call centers. It is estimated that 112,000 people were working in call centers in the Philippines in 2005, bringing in revenues of US$1.12 billion for the year. This is a sharp increase from 2000 when call centers employed 2400 people and earned US$24 million. Overall, Philippine BPO is forecasted to earn US$13 billion for the year 2010. This emerging industry in the Philippines is fueled mostly by customer care, medical transcription, software development, animation, and shared services. Though customer care call centers form the largest part of the BPO boom locally, the Philippines’ language proficient information technology, human resource, and finance/accounting professionals are a significant contributing factors as well. The proficiency of many Filipinos in English and Spanish were major factors in the growth of BPO in the Philippines. The Philippines has the largest number of accredited accountants in Asia, with the number growing yearly. Filipino accountants are also renowned for their flexibility in working with multiple accounting standards. The Philippines’ Center for International Trade Expositions and Missions (CITEM) report for 2004 cited the Philippines as among the top 10 choices for offshore operations. Major companies that already operate in the Philippines include AIG, AOL, Barnes & Noble, Chevron, Citigroup, Dell, HP, IBM, Intel, JPMorgan Chase, Motorola, Procter & Gamble, and Trend Micro. Notable BPO vendors include Accenture, Convergys, and Unisys. A survey by Kelly Services, Inc. based in Michigan, showed that India is no longer the first choice of U.S. companies looking to setup their offshore backroom operations. The study cited companies eyeing the Philippines as the better site due to quality. Filipinos enjoy a comparative advantage over American workers for two reasons. First, labor costs in the Philippines are a fraction of those in the United States. Second, most BPO workers in the Philippines are college graduates. Many overseas labor sourcers also prefer Filipinos over Indians when it comes to customer support and customer interaction due to Filipinos’ relative ease and familiarity with American culture and U.S. slang. Questions to be answered: (use short-bond paper, encoded) 1. What do you think is the current situation of the BPO industry in the Philippines? 2. Will you consider applying for a job in the BPO industry? Why/Why not?
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